Privacy Policy

1. Introduction

At TOD Thousand Oaks Decks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, contact us for services, or engage with us in any way. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property address and details about your deck project
• Payment information when you hire us for services
• Communications with us via phone, email, or our contact forms
• Photos or details about your property relevant to your project

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and how long you spend on our site. We use cookies and similar technologies to collect this information.

3. How We Use Your Information

We use the information we collect to:

• Provide deck building services and respond to your inquiries
• Create project estimates and proposals
• Schedule appointments and communicate about your projects
• Process payments and maintain billing records
• Send you service updates, confirmations, and important notices
• Improve our website and services based on your feedback
• Send marketing communications if you have opted in to receive them
• Comply with legal obligations and protect our business interests

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Companies that help us operate our business, such as payment processors, scheduling tools, and website hosting services
• Business partners: Material suppliers or subcontractors who help complete your project
• Legal authorities: When required by law or to protect our rights and safety
• Business transfers: If we sell or merge our business, your information may be transferred to the new owner

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes using secure servers, encryption for sensitive data, and limiting access to personal information to authorized personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for several years for warranty purposes and legal compliance.

8. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information, subject to legal requirements
• Opt-out: You can unsubscribe from marketing emails at any time
• Do Not Track: Our website does not respond to Do Not Track signals

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You may request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it. You may also request deletion of your personal information, subject to certain exceptions.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: